It's been almost two weeks since the PlayStation 5 launched in the UK, and many Ubisoft game owners are still unable to upgrade their PS4 copies of Watch Dogs: Legion and Assassin's Creed Valhalla to their respective PS5 versions.

　　The issue is only affecting those who own physical copies of either game, with the PlayStation Store failing to offer the free upgrade option when inserting a disc--despite the free upgrade path featuring prominently on the front cover of both games. Fan uproar has gradually intensified since the PS5's launch back on November 19, with many taking their complaints to Twitter and Ubisoft's official forums. The company has finally acknowledged the problem publicly for the first time, saying that it's working to resolve the issue via the Ubisoft Support Twitter account.

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　　Now Playing: The Hidden History Of Assassin’s Creed: Valhalla

　　We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5. We're working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information.

　　— Ubisoft Support (@UbisoftSupport) November 30, 2020

　　There's still no word on when a fix might arrive, nor is there any explanation for why this is specifically affecting Ubisoft games in the UK--though there are also reports of the same problem impacting people in Greece, Bulgaria, South Africa, and other countries.

　　I've run into the issue myself since I own a physical version of Assassin's Creed Valhalla on PS4. I eventually lost patience waiting for a response from Ubisoft and used one of the workarounds that people have been sharing. This involves creating a new Turkish PSN account and downloading the free PS5 upgrade from there.

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　　With Immortals Fenyx Rising launching on December 3, it will be interesting to see if this issue also affects Ubisoft's latest open-world adventure. The upcoming game earned a score of 7/10 in GameSpot's Immortals Fenyx Rising review, with critic Suriel Vazquez saying, "Even as it lives in the shadow of better games, its puzzles, combat, and open-world loop come together often enough for me to not only see it through for a few dozen hours, but also want to keep filling out its almighty checklist, even if it lead me by the nose most of the way through."