Update: While the issues related to Caustic and Mirage outlined below have since been resolved, Apex Legends players across all platforms today, February 15, are reporting server problems. These are preventing them from getting online, which is obviously a serious problem for an online-only game.

　　After a period of silence, Respawn has now acknowledged a problem with a tweet, writing, "Hey everyone, we are seeing that matchmaking is taking longer than it should and affecting all platforms. We are investigating now and will update with more info as we get it. Sorry for the issue!" [Update 2: A subsequent tweet says these problems have now been resolved.] The original story follows.

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　　Now Playing: Apex Legends Has 25 Million Players, Valentine's Day Loot, And A Nessy - GS News Update

　　The new Apex Legends update released on Wednesday has apparently caused some issues on Xbox One. Developer Respawn announced that it discovered an "unfortunate issue" related to the Through the Heart DMR skin, which was released as part of the Valentine's Day-themed update, as well as some skins and the two unlockable Legends characters, Caustic and Mirage. And unfortunately, as of Thursday afternoon, there's been no word regarding a resolution to any of these problems.

　　Respawn has disabled the three troubles skins--Through the Heart Valentines DMR skin, and Gibraltar's Daemon Hunter and Neural Net skins--as it investigates the issue, which only appears to be affect Xbox One and not PlayStation 4 or PC.

　　Separate from this, and more meaningful due to its impact on gameplay, is an unrelated problem related to the two characters who are not unlocked by default: Caustic and Mirage. Respawn says some players on Xbox One are unable to use the characters after unlocking them. There's no word on when the issue might be resolved.

　　Unlike the other six characters, both Caustic and Mirage have to be purchased using either in-game currency (earned by playing) or with a premium currency (purchased with real-world money). EA and Origin Access members receive a free allotment of the premium currency, but that's only enough to cover the cost of one of these two characters. Grinding the in-game currency to purchase Caustic or Mirage by playing takes a long time.

　　Hey all. We discovered an unfortunate issue with the Through the Heart Valentines DMR skin, Gibraltar's Daemon Hunter and Neural Net skins that are causing crashes on Xbox One. We've disabled the skins while we investigate.

　　— Apex Legends (@PlayApex) February 14, 2019

　　We're aware of the reports of players unable to use Caustic or Mirage after unlocking on Xbox One and investigating. Will update when we have more info.

　　— Apex Legends (@PlayApex) February 14, 2019

　　In addition to the new Valentine's Day-themed content, the Apex Legends update made improvements and changes to the UI, while it also beefed up server stability and performance. Additionally, the update fixed a number of bugs, including an exploit that allowed players to duplicate items in their inventory. No longer! You can see the full Apex Legends patch notes here.

　　Apex Legends is off to a great start. In just a week, the free-to-play battle royale game has picked up 25 million downloads and a peak concurrent user record of more than 2 million. The game's Fortnite-style battle pass launches in March, and it adds even more heroes and other new content.